Introduction
SEO & AEO PRO ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seoaeopro.com and use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
Account Information:
- Email address
- Website URL
- Payment information (processed securely through Shopify)
- Name and company name (optional)
Communication Data:
- Messages sent through contact forms
- Live chat conversations (via Tawk.to)
- Email correspondence
- Support ticket information
Newsletter Subscriptions:
- Email address
- Subscription preferences
- Engagement data (via Klaviyo)
Information Collected Automatically
Website Analytics:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
- Geographic location (city/country level)
Cookies and Tracking:
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Track marketing effectiveness
Website Analysis Data:
When you use our free analysis tool, we collect:
- Your website URL
- Technical SEO data from your site
- Page speed metrics
- Schema markup information
- SEO and AEO scores
How We Use Your Information
We use collected information for:
Service Delivery:
- Providing SEO and AEO analysis
- Processing payments through Shopify
- Delivering purchased products and services
- Sending analysis reports via email
Communication:
- Responding to inquiries and support requests
- Sending service updates and notifications
- Delivering newsletter content (with your consent)
- Marketing communications (opt-out available)
Improvement:
- Analyzing website usage and performance
- Improving our services and user experience
- Developing new features
- Conducting research and analysis
Legal Compliance:
- Complying with legal obligations
- Protecting our rights and property
- Preventing fraud and abuse
- Enforcing our Terms of Service
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted via HTTPS/SSL
- Secure Payment Processing: PCI-compliant via Shopify
- Access Controls: Limited employee access to personal data
- Regular Security Audits: Ongoing monitoring and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Opt-Out: Unsubscribe from marketing emails
- Portability: Receive your data in a machine-readable format
- Object: Object to certain data processing activities
To exercise these rights, email us at: [email protected]
Third-Party Services
We use third-party services that may collect information:
These services have their own privacy policies and data practices.
Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention Periods
- Account data: Duration of account + 3 years
- Transaction records: 7 years (tax compliance)
- Newsletter subscribers: Until unsubscription + 30 days
- Website analytics: 26 months
- Support tickets: 3 years
You may request deletion at any time by contacting [email protected]
Children's Privacy
Our services are not intended for children under 13 (or 16 in Europe). We do not knowingly collect information from children.
If you believe we have collected information from a child, contact us immediately at [email protected] and we will delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protections are in place through:
- Standard contractual clauses
- Privacy Shield certification (where applicable)
- Adequacy decisions
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we don't sell data)
- Right to Non-Discrimination: Equal service regardless of privacy choices
To exercise CCPA rights: [email protected]
European Privacy Rights (GDPR)
If you're in the European Economic Area, you have rights under GDPR:
Legal Basis for Processing
- Consent (newsletters, marketing)
- Contract performance (service delivery)
- Legitimate interests (website analytics, fraud prevention)
- Legal compliance
Data Protection Officer: [email protected]
Right to Lodge a Complaint: Contact your local data protection authority
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
Significant changes will be notified via:
- Email (to registered users)
- Website banner notification
- Newsletter announcement
Continued use of our services after changes constitutes acceptance.
Contact Us
Questions about this Privacy Policy? Contact us:
We'll respond within 48 hours.